Our Store Policies
Here you’ll find all the important information about our store’s policies. Click any section below to view full details.
- Privacy Policy – How we collect, use, and protect your data.
- Terms of Service – Our website terms and user agreement.
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Payment Policy – When payments are due, deposits, and tax inclusions.
- Billing Terms & Conditions – Additional details for custom orders and billing structure.
- Shipping Policy – Shipping timeframes, costs, and carrier info.
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Refund & Return Policy – Return conditions, restocking fees, and claims.
- Disclaimer – General use information and product guidance.
- Cookie Policy – How we use cookies and your choices around them.
Contact Us
If you have any questions about these policies or need assistance with a return, please contact us:
House of Cypress
Level 1, Suite 107 / 17 Bolton Street
Newcastle NSW 2300
Email: sales@houseofcypress.com.au
Phone: (02) 4910 4033