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Billing Terms and Conditions

Last updated: 09/05/2025

Overview

This page outlines the billing conditions for purchases made through House of Cypress, including order terms, pricing, invoicing, and cancellation procedures. These terms are designed to ensure transparency and fair practices for both parties.

Order Acceptance and Modifications

We reserve the right to refuse, cancel, or limit any order you place with House of Cypress at our sole discretion. This includes, but is not limited to:

  • Orders that appear to be placed by dealers, resellers, or distributors

  • Multiple orders placed under the same customer account, billing address, or credit card

  • Orders that exceed available inventory or conflict with our shipping policies

If we make changes to or cancel your order, we will attempt to notify you using the contact information provided at checkout (typically email).


Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate information for all purchases made with us. This includes:

  • A valid name, billing address, shipping address, email, and payment method

  • Prompt updates to your account if any details change before fulfilment

  • Confirmation that you have the authority to use the payment method submitted

Failure to provide accurate information may result in order delays, cancellation, or payment issues.


Pricing and Taxes

All prices listed are in AUD and include GST unless otherwise stated. Shipping costs, if applicable, will be added at checkout.

We reserve the right to correct pricing errors, even after an order has been submitted, and to cancel any order with incorrect pricing or tax calculation.


Contact Us

House of Cypress
Level 1, Suite 107 / 17 Bolton Street
Newcastle NSW 2300
Email: sales@houseofcypress.com.au