Last updated: 09/05/2025
How We Collect, Use, and Protect Your Personal Information
This Privacy Policy describes how House of Cypress (“we,” “us,” or “our”) collects, uses, and discloses your information when you visit our website https://houseofcypress.com.au (the “Site”), or interact with us through our products, services, or communication channels (collectively, the “Services”).
By accessing or using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
1. Information We Collect
We collect personal information in the following ways:
a. Information You Provide to Us:
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Name, email address, phone number
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Shipping and billing addresses
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Payment details (processed by Shopify and/or PayPal)
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Any information provided via contact forms or email
b. Information Collected Automatically:
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IP address, browser type, operating system, device information
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Site usage data including pages visited and actions taken
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Location data (approximate, based on IP)
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Cookies and analytics tracking (Google Analytics, Meta Pixel, etc.)
2. How We Use Your Information
We may use the information we collect for purposes including but not limited to:
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Processing and fulfilling orders
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Providing customer service and responding to inquiries
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Sending transactional and promotional communications
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Detecting and preventing fraud or security issues
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Complying with legal and regulatory obligations
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Improving and optimizing our website and services
3. Sharing of Personal Information
We may share your information in the following circumstances:
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With service providers (e.g., Shopify, PayPal, shipping partners)
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With marketing platforms (e.g., Meta, Google) for advertising purposes
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When required by law, court order, or government authority
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As part of a business transaction (e.g., sale, merger, acquisition)
We do not sell your personal information.
4. Payment Information
All payments are processed securely via Shopify and PayPal. We do not store full credit card numbers or CVV codes.
For details, please review:
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information. Cookies help us understand site usage, personalize your experience, and deliver relevant advertising.
You can disable cookies in your browser settings. However, this may affect the functionality of the site.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.
7. Data Security
We implement industry-standard security measures to protect personal data. However, no online system is 100% secure. You use our Services at your own risk.
8. Children’s Privacy
We do not knowingly collect or process data from anyone under the age of 18. If you are a parent or guardian and believe we have collected information from a minor, please contact us.
9. Your Privacy Rights
Depending on your location, you may have rights under applicable privacy laws, including:
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Access to your personal data
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Correction or deletion of your data
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Withdrawal of marketing consent
To exercise your rights, contact us at sales@houseofcypress.com.au
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
Contact Us
House of Cypress
Level 1, Suite 107 / 17 Bolton Street
Newcastle NSW 2300
Email: sales@houseofcypress.com.au