Shipping Policy

Order Confirmation

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will start our fulfilment process.

Standard Shipping times

All standard orders are processed and shipped within 1-2 business days. Transit times vary from 5-7 business days.

Bellicon Shipping times

Delays on shipping are due to custom configurations and demand on specific components.

We are unable to provide specific configuration availability, though if something is out of stock or out of the aforementioned time frame, we will contact you via email.

Shipping times vary between 2 - 5 weeks. You will receive tracking for your order approximately 1 week before delivery.

Please also note that PO Box and parcel locker addresses are generally not suitable due to package size.

Sauna Shipping times

Saunas and Steam baths have a lead time of approximately 8 -12 weeks.

If you would like more information, please send us an email at sales@houseofcypress.com.au with your delivery address and the specific product you are after, and we will come back to you.

Order Shipment

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@houseofcypress.com.au

Shipping Options

Free shipping to your door applies on most products on the website, but not all. All Bellicon products have free shipping in Australia. Please note that some address locations are subject to extra shipping charges. If the delivery address you have provided is subject to this extra charge, we will be in contact with you before we process your order to give you the option to pay for the extra shipping or cancel your order. If you have any questions about shipping, please contact us at sales@houseofcypress.com.au

Receiving your Delivery

You will be required to sign to take delivery of your package when it arrives.

If you are not available at the time of delivery, your package will be taken to the local depot and scheduled for re-delivery at a more suitable time. At the time of scheduling a re-delivery, you may request for your package to be left in a safe place. 

You will receive all shipping updates via email.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE.

Warranties

At PlusLife Health, your satisfaction is our priority. We take great pride in the superior quality of our products but we understand that issues can occasionally arise. In such instances, our dedicated team is here to assist you, ensuring minimal disruptions to your wellness routine.

If you require assistance or updates on a warranty claim, please contact our support team—we’re here to help.

WARRANTY INFORMATION

This warranty is an express limited warranty given by Wellness Technology Australia Pty Ltd (“WTAPL”) for the PlusLife Health Range of Ice Baths & Saunas (the “Product”) and is valid for the periods specified within the tables outlined below.

Basic Maintenance Requirements: This warranty requires basic maintenance to be performed by the customer. The basic maintenance includes:

• Strainer Filter: Regularly clean the strainer filter. See overview video here.  Cleaning instructions are here.
• Cartridge Filter: Inspect and maintain the cartridge filter as needed. See video here. Replacement cartridge filters can be purchased on our website.
• De-dusting the Fan Coil: Keep the fan free of dust to ensure optimal performance. See video here.
• Chiller Ventilation: Ensure there is at least 2x2 meters of clear space around the chiller for proper ventilation and to prevent overheating of the system.

Ice Bath Warranty

Chillers for Ice Baths delivered before September 2024

Chillers for Ice Baths delivered after September 2024

Sauna Warranty

Making a Claim

To make a claim, the purchaser must notify WTAPL in writing of any alleged defect or malfunction of the Product within the warranty period. The purchaser shall provide evidence of the purchase date and a description of the defect or malfunction. Please submit claims via our contact page.

Standard Claims Procedure

Upon receipt of the claim, WTAPL shall investigate the alleged defect or malfunction and attempt to diagnose and remotely diagnose and provide a solution for the issue through the WTAPL technical support team.

If the WTAPL internal technical support is not able to resolve the issue or the customer is not able or willing to work with them, WTAPL may send an external contractor to the customers location to diagnose and resolve the issue. The customer agrees that they have performed the Basic Maintenance Requirements.

If, upon inspection by WTAPL, the Product is found to be defective or malfunctioning due to faulty parts covered under this warranty and period, WTAPL will, at its option, repair or replace the defective or malfunctioning part(s) free of charge.

If, upon inspection by WTAPL, there are no defects found due to faulty parts and that the Basic Maintenance Requirements have not been performed, the customer will be required to directly pay for the services of the external contractor, and delivery and return fee of the product (if the customer has sent the product to the WTAPL instead of an external contractor visiting the customer).

Technical Servicing Agreement

1. Liability
   PlusLife Health shall not be held liable for any loss of business, whether financial or otherwise, resulting from a sauna or ice bath being inoperable due to the need for repairs.

2. Technical Repair Requirements
   To facilitate technical repairs, the customer agrees to provide PlusLife Health with any requested information, including but not limited to photos or videos, to enable remote diagnosis.

3. Remote Diagnosis
   The customer acknowledges and agrees that repair diagnosis will initially be conducted remotely by the PlusLife Health team to determine the appropriate course of action.

4. Repair Location
   Customers agree that all repairs will be carried out at PlusLife Health’s Sydney-based repair centre. If the customer requests an on-site technician, they agree to cover the associated costs for such services.

5. Warranty Coverage
   This servicing is only applicable if the customer’s product is under warranty. For products outside the warranty period, the customer agrees to bear all costs associated with servicing, including but not limited to parts replacement and labour costs.

Labour Fee Coverage

PlusLife Health provides labour fee coverage for the period specified in the warranty table. This coverage applies only within the stated timeframe and does not reset if multiple technician visits are required. Customers are not authorised to contact labour technicians directly, and any costs incurred from doing so will not be reimbursed. The use of unauthorised labour technicians may void the product warranty.

Terms & Exclusions

Sauna Warranty Terms & Exclusions

• Pouring water or oils onto the sauna rocks, voids warranty and presents a sigifiant fire hazard.

• Not maintaining the timber by regularly oiling, particularly the seat and bench and exterior;

• Allowing people to use enter the sauna from a pool or shower without sitting on a towel will damage the interior cabin and void the warranty for internal cabin.

• Not using towels on the seat and floor;

• Continuing to use the sauna with any part broken or not functioning.

Exclusions

• Damage caused by incorrect electrical installation

• Damage caused by installation of the product on an unsuitable surface or area

• Any repairs attempted by anyone other than an authorized agent.

• Unauthorized maintenance, repairs, alterations, or modifications.

• Fading and weathering of the surface occurring naturally over time.

• Damage to straps, locks, and stitching.

• Damage caused by rodents or termites.

• Warranties may not cover commercial installations, such as hotels, motels, gyms, or sports clubs where larger user numbers are apparent.

• Damage caused by earth or ground-fill movement, flooding, or Acts of God.
  

Commercial Sauna Warranty Terms & Exclusions

• In addition to the items specified within Sauna Warranty Terms & Exclusions

• Warranties may not cover commercial installations, such as hotels, motels, gyms, or sports clubs where larger user numbers are apparent.

• Parts warranty will be voided in the event of misuse of sauna by owner of members/guests of facility where sauna is located. Misuse includes actions such as, but not limited to, pouring water or oil on rocks,

• Parts warranty will be voided reduced in the event in which WTAPL recommends a specific heater and the customer chooses to select a different heater which is not suitable.

• WTAPL will not be held liabile for damage, injury or harm caused by use of sauna.

This warranty is in lieu of all other warranties, express or implied, including without limitation any implied warranties of merchantability or fitness for a particular purpose.

The rights and remedies provided to the purchaser in this warranty are exclusive and in lieu of all other remedies, including without limitation, incidental, consequential or special damages arising from any breach of warranty or under any other legal theory.

This warranty is valid only in the country of purchase and does not extend to any Product that has been tampered with, misused, abused, neglected, altered, or is otherwise damaged due to causes beyond the control of WTAPL. 

We hope you enjoy using your PlusLife Health products, and please do not hesitate to contact us with any questions or concerns.

FAQ's

What is PlusLife Ice Bath's lowest temperature?

3 degrees Celsius.

How to set PlusLife Ice Bath's temperature?

You can set the temperature directly on the PlusLife Chiller Unit or Download and use our dedicated Android or iOS app to set its temperature.

Who should buy PlusLife Ice Bath?

Peak performers, health and fitness enthusiasts, entreprenuers, amateur and pro athletes, biohackers and anyone who puts their health and wellness on top of their priority.

What is PlusLife Ice Bath's warranty? What does it cover?

It's covered by our no-hassle 12-month warranty. More information is available within our Terms & Conditions.

What makes PlusLife Ice Bath unique?

No ice bags needed, state-of-the-art filtration, instant access to ice cold water. It's a plug-and-plunge system built with UV light and filtration systems for sanitation and safety. It's effective for its consistent temperature and all-weatherproof built.

Do you have an Info Pack or Spec Sheet?

Yes! Please contact us for copy.

How long before I need to replace the filter?

Its filters can last up to six months, or shorter if you use it often. Filter should be replaced as needed based on usage level. To extend the filter’s life, we recommend taking a shower before using the ice bath.

Where can I put PlusLife Ice Bath?

You can put it inside or outside. If placing it outside permanently, use its included cover and put it in the shade for energy efficiency especially in the hot weather.

How often should I use it?

We suggest using it daily, but we understand that everyone is different in terms of cold immersion tolerance. Over time, you can build tolerance, but we recommend starting with a temperature you can comfortably tolerate.

Can I change the water or drain it easily?

Yes, the PlusLife Ice Bath is built with a quick-drain system that you can attach to a standard garden hose. When done, refill your tub and leave it for a while to reach the desired temperature.

How long can I have a cold immersion therapy?

There’s no set standard time for this. It depends on your tolerance. But on average, our users do it for three to five minutes. We recommend to use for no longer than 5 minutes as a maximum.

Can I Fast Track my order? Or do you have an Express Service?

We offer an Express Service which reduces the production time to 4 weeks. This has an additional 20% surcharge which is payable at the time of ordering. Please note this is subject to availability and production capacity. Please contact us to see if this is available.

What is the weight when filled with water?

Our PlusLife Ice Bath weighs approximately 350-400kg when filled with water.