Shipping Policy
Order Confirmation
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will start our fulfilment process.
Standard Shipping times
All standard orders are processed and shipped within 1-2 business days. Transit times vary from 5-7 business days.
Bellicon Shipping times
Delays on shipping are due to custom configurations and demand on specific components.
We are unable to provide specific configuration availability, though if something is out of stock or out of the aforementioned time frame, we will contact you via email.
Shipping times vary between 2 - 5 weeks. You will receive tracking for your order approximately 1 week before delivery.
Please also note that PO Box and parcel locker addresses are generally not suitable due to package size.
Sauna Shipping times
Saunas and Steam baths have a lead time of approximately 8 -12 weeks.
If you would like more information, please send us an email at sales@houseofcypress.com.au with your delivery address and the specific product you are after, and we will come back to you.
Order Shipment
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@houseofcypress.com.au
Shipping Options
Free shipping to your door applies on most products on the website, but not all. All Bellicon products have free shipping in Australia. Please note that some address locations are subject to extra shipping charges. If the delivery address you have provided is subject to this extra charge, we will be in contact with you before we process your order to give you the option to pay for the extra shipping or cancel your order. If you have any questions about shipping, please contact us at sales@houseofcypress.com.au
Receiving your Delivery
You will be required to sign to take delivery of your package when it arrives.
If you are not available at the time of delivery, your package will be taken to the local depot and scheduled for re-delivery at a more suitable time. At the time of scheduling a re-delivery, you may request for your package to be left in a safe place.
You will receive all shipping updates via email.
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