FAQ's

Shipping and Delivery

All orders within Australia will be shipped via PARCEL/FASTWAY from our warehouse located in Australia.

Please note that shipping times vary from 5-7 business days and in some cases this can take longer due to unforeseen events.

Where are the assembly instructions?

You can find the assembly instructions in the User Manual (PDF) included in the guide.

Is it suitable for a bedroom, and is it quiet?

Yes, the Yesoul Magnetic Resistance Spin Cycle Bike is quiet, so it won't disturb your neighbors or family members.

What's the minimum height for the space?

Your space should have a minimum height of 2.4m ceiling.

Can I connect the app to the screen for viewing?

Yes, you can connect your phone or iPad to your TV to use the app. Instructions can be found online.

Why won't my bike screen connect to Wi-Fi?

Make sure your Wi-Fi is on the 2.4 GHz network, check your Wi-Fi account and password, and ensure a strong signal. If the issue persists, contact support with images or videos.

I'm having trouble connecting via the supplied connection cable?

Your phone must be DisplayPort compatible, most iPhones and flagship Androids have this feature. Please check with your device manufacture if this feature is supported on your device.

Do you ship internationally?

No

How do I reset the screen?

Unplug the power cord, press and hold the power button for 15 seconds, then release it and wait for 3 seconds for the monitor to restart.

I've received one part but not the other

The bike and screen are shipped separately, so please wait for the second package. If it doesn't arrive within three days of the first, contact us.

Warranties

Order Cancellation Policy

You can change your mind and cancel your Yesoul order within 24 hours of placing it and before it's sent to you, and there won't be any extra charges. But if you decide to cancel it after 24 hours, you'll need to pay a $100 restocking fee and return delivery fees

Returning Your Yesoul Product

If you aren't happy with your new Yesoul product, you can ask for a return within 14 days after it's delivered. But you'll have to pay a $100 fee and return delivery fees.

You can't get a refund if it's been more than 14 days, except if there's something wrong with the product. Our guarantee doesn't cover regular wear and tear or damage from using it wrong or accidents.

Returning Your Yesoul Accessories

The following merchandise may not be returned or exchanged if they have been worn, used, or purchased marked down/sale item:

Water Bottles
Seat Cover
Yoga Mat

For everything else, you need to return it within 14 days and keep the original packaging. If your package gets lost in the mail and you can't prove it was sent, we're not responsible. We'll give you a refund back to the same way you paid for it.

Shipping Policy

Order Confirmation

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will start our fulfilment process.

Standard Shipping times

All standard orders are processed and shipped within 1-2 business days. Transit times vary from 5-7 business days.

Bellicon Shipping times

Delays on shipping are due to custom configurations and demand on specific components.

We are unable to provide specific configuration availability, though if something is out of stock or out of the aforementioned time frame, we will contact you via email.

Shipping times vary between 2 - 5 weeks. You will receive tracking for your order approximately 1 week before delivery.

Please also note that PO Box and parcel locker addresses are generally not suitable due to package size.

Sauna Shipping times

Saunas and Steam baths have a lead time of approximately 8 -12 weeks.

If you would like more information, please send us an email at sales@houseofcypress.com.au with your delivery address and the specific product you are after, and we will come back to you.

Order Shipment

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@houseofcypress.com.au

Shipping Options

Free shipping to your door applies on most products on the website, but not all. All Bellicon products have free shipping in Australia. Please note that some address locations are subject to extra shipping charges. If the delivery address you have provided is subject to this extra charge, we will be in contact with you before we process your order to give you the option to pay for the extra shipping or cancel your order. If you have any questions about shipping, please contact us at sales@houseofcypress.com.au

Receiving your Delivery

You will be required to sign to take delivery of your package when it arrives.

If you are not available at the time of delivery, your package will be taken to the local depot and scheduled for re-delivery at a more suitable time. At the time of scheduling a re-delivery, you may request for your package to be left in a safe place. 

You will receive all shipping updates via email.

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