Warranties

Order Cancellation Policy

You can change your mind and cancel your Yesoul order within 24 hours of placing it and before it's sent to you, and there won't be any extra charges. But if you decide to cancel it after 24 hours, you'll need to pay a $100 restocking fee and return delivery fees

Returning Your Yesoul Product

If you aren't happy with your new Yesoul product, you can ask for a return within 14 days after it's delivered. But you'll have to pay a $100 fee and return delivery fees.

You can't get a refund if it's been more than 14 days, except if there's something wrong with the product. Our guarantee doesn't cover regular wear and tear or damage from using it wrong or accidents.

Returning Your Yesoul Accessories

The following merchandise may not be returned or exchanged if they have been worn, used, or purchased marked down/sale item:

Water Bottles
Seat Cover
Yoga Mat

For everything else, you need to return it within 14 days and keep the original packaging. If your package gets lost in the mail and you can't prove it was sent, we're not responsible. We'll give you a refund back to the same way you paid for it.

FAQ's

Shipping and Delivery

All orders within Australia will be shipped via PARCEL/FASTWAY from our warehouse located in Australia.

Please note that shipping times vary from 5-7 business days and in some cases this can take longer due to unforeseen events.

Where are the assembly instructions?

You can find the assembly instructions in the User Manual (PDF) included in the guide.

Is it suitable for a bedroom, and is it quiet?

Yes, the Yesoul Magnetic Resistance Spin Cycle Bike is quiet, so it won't disturb your neighbors or family members.

What's the minimum height for the space?

Your space should have a minimum height of 2.4m ceiling.

Can I connect the app to the screen for viewing?

Yes, you can connect your phone or iPad to your TV to use the app. Instructions can be found online.

Why won't my bike screen connect to Wi-Fi?

Make sure your Wi-Fi is on the 2.4 GHz network, check your Wi-Fi account and password, and ensure a strong signal. If the issue persists, contact support with images or videos.

I'm having trouble connecting via the supplied connection cable?

Your phone must be DisplayPort compatible, most iPhones and flagship Androids have this feature. Please check with your device manufacture if this feature is supported on your device.

Do you ship internationally?

No

How do I reset the screen?

Unplug the power cord, press and hold the power button for 15 seconds, then release it and wait for 3 seconds for the monitor to restart.

I've received one part but not the other

The bike and screen are shipped separately, so please wait for the second package. If it doesn't arrive within three days of the first, contact us.

Last updated: 18/05/2025

Our Shipping Process

This policy outlines how we manage order processing, shipping timelines, delivery expectations, and product-specific handling. Our goal is to ensure your delivery is clear, predictable, and aligned with your order experience.

Order Confirmation

Once your order is placed, you will receive a confirmation email. This confirms your order has been received and that your payment method has been pre-authorised. Fulfilment begins as soon as possible.

Shipping Timeframes

Standard Orders

• Dispatched within 1–2 business days

• Transit time is typically 5–7 business days

• Tracking is emailed within 24 hours of dispatch

Bellicon Rebounders

• Due to custom configurations and demand, shipping takes approximately 2–4 weeks

• Tracking details are provided approximately one week before delivery

• If your configuration is delayed beyond the standard timeframe, we’ll notify you via email

Saunas & Ice Baths

• Shipping timeframes vary by model and availability

• Please refer to the product page for current lead times, or contact us for a personalized estimate

Order Shipment & Tracking

For standard orders, tracking is typically sent within 24 hours of dispatch.
For Bellicon and other custom-built or made-to-order products, tracking is sent once the shipment is confirmed—usually within a week of delivery.

If you haven’t received tracking within 6 business days for standard orders, please contact us.

Shipping Options

Some of our products include free shipping, and others use a real-time shipping calculator at checkout.
To see the shipping cost for your order, simply add the product to your cart and enter your address—your shipping total will be calculated automatically.

While we aim to use the courier service selected at checkout, in some cases we may need to substitute with an alternative courier based on regional freight coverage or supplier logistics. Substitutions are made to ensure your order is delivered as reliably and efficiently as possible. If you have a preferred courier or any questions, please contact us before placing your order.

PO Boxes & Parcel Lockers

We do not ship to PO Boxes or parcel lockers due to the size and handling requirements of many of our products. Please provide a physical street address at checkout.

Receiving Your Delivery

• All deliveries require a signature on arrival

• If you are not available, your parcel will be taken to a local depot for re-delivery

• You may request an “Authority to Leave” when rescheduling delivery if preferred

All delivery updates will be sent to the email address provided at checkout.

Contact Us

House of Cypress
Level 1, Suite 107 / 17 Bolton Street
Newcastle NSW 2300
Email: sales@houseofcypress.com.au

FAQ's

How long is the guarantee on the bellicon?

The warranty periods start from the conclusion of the contract and are as follows for the individual trampoline components:

Frame: 7 years 
Jumping mats: 3 years
Bungee ropes: 2 year

The legal warranties apply to all components and accessories not mentioned.

bellicon guarantees for the respective warranty period that the products are free of material and processing defects and supplies its end customers free of charge with all spare parts that are necessary for the function and use during the warranty period.

To make a warranty claim, please contact our customer service department by e-mail or telephone. Please have your proof of purchase ready to substantiate your warranty claim. In addition, our quality management needs pictures and/or video material of the damaged elements.

The manufacturer's warranty is subject to the following conditions:

• The trampoline has always been used properly and in accordance with the user instructions.
• A bungee strength suitable for the persons using the trampoline and the training intensity has been used.
• The clips of the bungee rings are always aligned so that no contact with the frame is possible. Otherwise this can lead to scratches in the frame which reduce the durability of the bungee rings.
• The trampoline has not been overloaded due to improper use. Overloading is caused, for example, by too heavy or several people on the equipment at the same time or by very high jumps where the feet lift more than 30 cm off the jumping mat.
• No different bungee strengths were used in the trampoline at the same time.
• The trampoline has not been improperly modified or repaired before.
• The trampoline was not further used after a defect occurred (in particular a failed bungee).
• Consequential damage caused by the continued use of a damaged bellicon trampoline is not covered by this warranty.
• The trampoline was only used for private purposes. (No use e.g. in studios, hotels, schools, kindergartens.) Different warranty conditions apply for commercial use.
• The damage has not been caused by external influences such as weather, theft, fire, falling, cuts or vandalism.
• The guarantee does not cover visual defects and minor imperfections that do not significantly impair the functionality of the device.

What is the actual jumping area size on each bellicon?

The jumping area for each model size (100cm, 112cm, 125cm) refers to the diameter of the surface area of the mat which can be jumped upon.

The jumping area on the 100cm is 67cm.
The jumping area on the 112cm is 79cm.
The jumping area on the 125cm is 97cm.

What's the Comfort mat?

With an innovative, padded design, the comfort mat offers an expansion of usable space on the outside area of the jumping space compared to our Standard mat with the same diameter. The padded outer edge increases usable space about 12cm overall (6cm each side) providing you with more exercise options than ever. Available for our 100cm, 112cm and 125cm models, and it comes in nine different colours.

It differs from the standard mat in that the flap on the outside edge of the jumping space is a padded flap versus the mesh flap of the standard mat. So, if you use your bellicon for any horizontal exercises (i.e. crunches, donkey kicks, stretching, etc.) then that padded flap of the comfort mat will provide more comfort for your head/neck, leg, arm, etc. that may be resting on that outside edge during those sorts of exercises.

Is the bellicon weatherproof? Can I keep my bellicon outside?

If possible, the bellicon should not be stored outside or in the blazing sun for a long period of time, but should only be left outside for the duration of the training. The frame of the bellicon Classic is painted black with a protective coating, so is splash-proof, but not weatherproof.

As with a bicycle, permanent moisture can lead to rust on unpainted parts of the frame over time. We therefore recommend that you store your bellicon in a dry place after training in the fresh air.

The stainless steel frame would theoretically be rust-resistant. However, the mat and bungee rings wear out much quicker due to bad weather conditions. This would not be covered by the warranty.

How high does my ceiling have to be to use the bellicon?

Most standard ceiling heights are high enough for normal use of the bellicon. The general rule of thumb is that your ceilings need to be around 50cm taller than the user in order to use the bellicon safely. 

If this is not possible for you in your home, we do have shorter legs available for purchase. They are 10cm shorter than normal. However, due to the shorter length, sometimes users need a stronger bungee than normal, so they don't touch the floor while bouncing.