Warranties

Order Cancellation Policy

You can change your mind and cancel your Yesoul order within 24 hours of placing it and before it's sent to you, and there won't be any extra charges. But if you decide to cancel it after 24 hours, you'll need to pay a $100 restocking fee and return delivery fees

Returning Your Yesoul Product

If you aren't happy with your new Yesoul product, you can ask for a return within 14 days after it's delivered. But you'll have to pay a $100 fee and return delivery fees.

You can't get a refund if it's been more than 14 days, except if there's something wrong with the product. Our guarantee doesn't cover regular wear and tear or damage from using it wrong or accidents.

Returning Your Yesoul Accessories

The following merchandise may not be returned or exchanged if they have been worn, used, or purchased marked down/sale item:

Water Bottles
Seat Cover
Yoga Mat

For everything else, you need to return it within 14 days and keep the original packaging. If your package gets lost in the mail and you can't prove it was sent, we're not responsible. We'll give you a refund back to the same way you paid for it.

FAQ's

Shipping and Delivery

All orders within Australia will be shipped via PARCEL/FASTWAY from our warehouse located in Australia.

Please note that shipping times vary from 5-7 business days and in some cases this can take longer due to unforeseen events.

Where are the assembly instructions?

You can find the assembly instructions in the User Manual (PDF) included in the guide.

Is it suitable for a bedroom, and is it quiet?

Yes, the Yesoul Magnetic Resistance Spin Cycle Bike is quiet, so it won't disturb your neighbors or family members.

What's the minimum height for the space?

Your space should have a minimum height of 2.4m ceiling.

Can I connect the app to the screen for viewing?

Yes, you can connect your phone or iPad to your TV to use the app. Instructions can be found online.

Why won't my bike screen connect to Wi-Fi?

Make sure your Wi-Fi is on the 2.4 GHz network, check your Wi-Fi account and password, and ensure a strong signal. If the issue persists, contact support with images or videos.

I'm having trouble connecting via the supplied connection cable?

Your phone must be DisplayPort compatible, most iPhones and flagship Androids have this feature. Please check with your device manufacture if this feature is supported on your device.

Do you ship internationally?

No

How do I reset the screen?

Unplug the power cord, press and hold the power button for 15 seconds, then release it and wait for 3 seconds for the monitor to restart.

I've received one part but not the other

The bike and screen are shipped separately, so please wait for the second package. If it doesn't arrive within three days of the first, contact us.

Our Shipping Process

This policy outlines how we manage order processing, shipping timelines, delivery expectations, and product-specific handling. Our goal is to ensure your delivery is clear, predictable, and aligned with your order experience.

Order Confirmation

Once your order is placed, you will receive a confirmation email. This confirms your order has been received and that your payment method has been pre-authorised. Fulfilment begins as soon as possible.

Shipping Timeframes

Standard Orders

• Dispatched within 1–2 business days

• Transit time is typically 5–7 business days

• Tracking is emailed within 24 hours of dispatch

Bellicon Rebounders

• Due to custom configurations and demand, shipping takes approximately 2–4 weeks

• Tracking details are provided approximately one week before delivery

• If your configuration is delayed beyond the standard timeframe, we’ll notify you via email

Saunas & Ice Baths

• Shipping timeframes vary by model and availability

• Please refer to the product page for current lead times, or contact us for a personalized estimate

Order Shipment & Tracking

For standard orders, tracking is typically sent within 24 hours of dispatch.
For Bellicon and other custom-built or made-to-order products, tracking is sent once the shipment is confirmed—usually within a week of delivery.

If you haven’t received tracking within 6 business days for standard orders, please contact us.

Shipping Options

Some of our products include free shipping, and others use a real-time shipping calculator at checkout.
To see the shipping cost for your order, simply add the product to your cart and enter your address—your shipping total will be calculated automatically.

PO Boxes & Parcel Lockers

We do not ship to PO Boxes or parcel lockers due to the size and handling requirements of many of our products. Please provide a physical street address at checkout.

Receiving Your Delivery

• All deliveries require a signature on arrival

• If you are not available, your parcel will be taken to a local depot for re-delivery

• You may request an “Authority to Leave” when rescheduling delivery if preferred

All delivery updates will be sent to the email address provided at checkout.

Contact Us

House of Cypress
Level 1, Suite 107 / 17 Bolton Street
Newcastle NSW 2300
Email: sales@houseofcypress.com.au