Last updated: 09/05/2025
Your Agreement With House of Cypress
These Terms of Service (“Terms”) form a legally binding agreement between you (“you” or “the customer”) and House of Cypress, operated by Sampo Importing Pty Ltd (ABN 23 636 007 835), located at Level 1, Suite 107 / 17 Bolton Street, Newcastle NSW 2300, Australia (“we,” “us,” or “our”), concerning your access to and use of the website https://www.houseofcypress.com.au and all related services (the “Services”).
By using our Services, you agree to these Terms. If you do not agree, you must discontinue use immediately.
1. Use of Our Services
You must be at least 18 years old or using the Services under supervision. You agree to use the Services lawfully and not for any fraudulent, harmful, or unauthorised purpose.
2. Product Information & Availability
We strive to present accurate product descriptions, images, and pricing. However, we do not warrant that product details are error-free or current. All products are subject to availability and may be withdrawn at any time.
3. Payments
We accept the following payment methods:
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Credit & debit cards (Visa, MasterCard, American Express)
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PayPal
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Afterpay
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Bank transfer (where offered)
All transactions are processed securely via Shopify, PayPal, or Afterpay. We do not store your full payment details. By placing an order, you authorise your chosen payment provider to process the payment on your behalf.
4. Shipping
Shipping rates are calculated at checkout based on the size, weight, and delivery address. Estimated delivery times are not guaranteed and may vary depending on carrier and stock location. Some items may ship separately. Refer to our Shipping Policy for full details.
5. Returns & Refunds
Our returns and refund terms are outlined clearly in our Returns Policy. Please review it before purchasing.
6. Intellectual Property
All content, trademarks, designs, and graphics displayed on the Services are the property of House of Cypress or its licensors. You may not reuse or redistribute content without prior written permission.
7. Prohibited Conduct
You agree not to:
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Interfere with or disrupt the Services
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Access content or data not intended for you
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Post or transmit any unlawful, threatening, abusive, defamatory, or misleading content
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Copy, scrape, or reverse engineer the platform or its contents
We reserve the right to suspend or block access to the Services for violations of these Terms.
8. Limitation of Liability
To the maximum extent permitted by law, House of Cypress shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services, including lost profits, lost data, or business interruption.
9. Indemnity
You agree to indemnify and hold harmless House of Cypress and its officers, employees, and agents from any claims, liabilities, damages, or costs resulting from your use of the Services or breach of these Terms.
10. Third-Party Links
The Services may contain links to third-party websites. We are not responsible for the content, practices, or policies of those websites.
11. Privacy
Please refer to our Privacy Policy to understand how we collect, store, and use your personal information.
12. Changes to These Terms
We may update these Terms at any time. Changes will be posted with a new “Last updated” date. Your continued use of the Services confirms your acceptance of those changes.
13. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in that state.
Contact Us
House of Cypress
Level 1, Suite 107 / 17 Bolton Street
Newcastle NSW 2300
Email: sales@houseofcypress.com.au