Warranties

Remii Electric Fireplaces - Limited Warranty

Remii Electric Fireplaces ("Remii") warrants that your newly purchased Remii electric fireplace is free from
manufacturing and material defects for a period of two (2) years from the date of the first purchase,
subject to the conditions and limitations contained below.

Warranty Application & Exclusions

TThis limited warranty applies to your newly purchased Remii electric fireplace; the limited warranty's
application is limited to purchases made in any province of Canada, any of the 52 States of the United
States of America, including the District of Columbia, Australia, or Europe. Only the original purchaser of
the product is eligible for coverage under this limited warranty; the warranty is not transferable.

Products excluded from this limited warranty.

LED lights are not covered by this limited warranty and are the sole responsibility of the owner/purchaser.

Replacement Parts

Replacement parts for a unit out of warranty will have to be purchased and the purchaser is also responsible
for the cost of shipping. For parts that are under warranty, there is no charge for parts or shipping. Parts will be
shipped via standard mail service or added to future orders if timely. The Remii warranty does not cover
labor charges. The Remii warranty form must be completed and returned.

Warranty Coverage and Term

Products covered by this limited warranty have been tested and inspected prior to shipment and, subject
to the provisions of this warranty, Remii warrants such products to be free from defects in material and
workmanship for a period of two (2) years from the date of the first purchase of such products.
The limited two (2) year warranty period for products also applies to any implied warranties that may exist
under applicable law. Some jurisdictions do not allow limitations on how long an implied warranty lasts,
so the above limitation may not apply to the purchaser.
All other warranties-expressed or implied-with respect to the product, its components and accessories
or any obligation/liabilities on the part of Remii are hereby expressly excluded.

Limitations to Coverage Under Limited Warranty

This limited warranty does not apply to products that have been repaired, or otherwise altered. This
limited warranty further does not apply to defects resulting from misuse, abuse, accident, neglect,
incorrect installation, improper maintenance or handling, or operation with an incorrect power source.
Products made by other manufacturers, sold with the product or thereafter, are not covered by this limited
warranty. The use of unauthorized components will render this warranty null and void.

Outdoor Rated Units

All units that are installed outdoors or in moisture intense conditions must use the stainless-steel
cover/and or be installed with appropriate shelter. Proof of purchase of the cover and/or shelter is
required for any warranty claims.

Defects

Defects must be brought to the attention of the selling dealer. Please have your proof of purchase,
catalogue/model and serial numbers available when contacting the dealer; any and all service under the
limited warranty requires a proof of purchase of the product. Should a product or part covered by this
limited warranty be proven to be defective, in material or workmanship, and during the two (2) year
limited warranty period, Remii will replace such defective product or part without charge. If Remii is
unable to replace such part, or if replacement is not commercially practicable or cannot be timely done, in
its sole discretion Remii may, in lieu of replacement, choose to refund the purchase price for such product
or part. Remii does not cover labor or service charges to replace said parts.

Limitations

In no event will Remii, including without limitation any of its directors, officers, shareholders, employees,
consultants, agents, heirs, executors, administrators and assigns, be liable to the purchaser or any third
party, whether in contract, in tort, or on any other basis for any indirect, special, punitive, exemplary,
consequential, or incidental loss, cost or damage arising out of or in connection with the sale,
maintenance, use or inability to use the product, even if Remii, including without limitation any of its
directors, officers, shareholders, employees, consultants, agents, heirs, executors, administrators and
assigns, have been advised of the possibility of such losses, costs or damages, or if such losses, costs or
damages are foreseeable. In no event will Remii, including without limitation any of its directors, officers,
shareholders, employees, consultants, agents, heirs, executors, administrators and assigns, be liable for
any direct losses, costs or damages that exceed the purchase price of the product.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to the purchaser.

Application of Provincial and State Law

This limited warranty gives you specific legal rights, and you may also have other rights which vary from
jurisdiction to jurisdiction. The provisions of the United Nations Convention on Contracts for the Sale of
Goods shall not apply to this limited warranty, or the sale of products covered by this limited warranty.

General

Remii reserves the right to make changes at any time without notice, in design, material, specifications,
prices and the right to discontinue styles and products.

Shipping Policy

Order Confirmation

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will start our fulfilment process.

Standard Shipping times

All standard orders are processed and shipped within 1-2 business days. Transit times vary from 5-7 business days.

Bellicon Shipping times

Delays on shipping are due to custom configurations and demand on specific components.

We are unable to provide specific configuration availability, though if something is out of stock or out of the aforementioned time frame, we will contact you via email.

Shipping times vary between 2 - 5 weeks. You will receive tracking for your order approximately 1 week before delivery.

Please also note that PO Box and parcel locker addresses are generally not suitable due to package size.

Sauna Shipping times

Saunas and Steam baths have a lead time of approximately 8 -12 weeks.

If you would like more information, please send us an email at sales@houseofcypress.com.au with your delivery address and the specific product you are after, and we will come back to you.

Order Shipment

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@houseofcypress.com.au

Shipping Options

Free shipping to your door applies on most products on the website, but not all. All Bellicon products have free shipping in Australia. Please note that some address locations are subject to extra shipping charges. If the delivery address you have provided is subject to this extra charge, we will be in contact with you before we process your order to give you the option to pay for the extra shipping or cancel your order. If you have any questions about shipping, please contact us at sales@houseofcypress.com.au

Receiving your Delivery

You will be required to sign to take delivery of your package when it arrives.

If you are not available at the time of delivery, your package will be taken to the local depot and scheduled for re-delivery at a more suitable time. At the time of scheduling a re-delivery, you may request for your package to be left in a safe place. 

You will receive all shipping updates via email.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE.