FAQ's

Do you deliver?

YES, we deliver Australia wide using TNT Express transport courier. They supply us with great rates and quality service, with the option of next day delivery.

Have you got a gas version with the display fire bowls?

At this current time, there is not a burner certified to Australian standards. However, we are currently in the process of getting a gas burner certified. It’s a long process and you will be the first to know when it’s complied.

Can you cook on them?

YES, our BBQ fire pits are purposely designed with the Australian way of life in mind. The grill is perfect for cooking on and you can even put a pan or work on it to suit all types of cooking. We had great testimonials where our happy customers do not use the grill or spit at all and place a Camp Oven inside the bowl to cook a stew or dampa.

Will my fire pit rust?

With the right advice and maintenance, you will be enjoying your fire pit for many many years. All of our pits are painted with a heatproof primer and powder coating to protect from the elements. We also sell custom cover to shield it while not in use. Spraying it all over with cooking oil will also assist in protecting it but the best protection is keeping it dry or covered up when not in use. Every now and then you can always give it a touch up with Pot Belly Black paint out of a spray can as this will bring it back to looking like new again.

How do clean my BBQ Fire Pit?

The BBQ Fire Pit has a removable air grate on the bottom. All you need to do is place a bucket underneath it and remove the grate once cooled down. We advise not to degrease the inside of the bowl as the fats from cooking will help to protect it.

Can I leave my grill on the BBQ when using it as a fire pit?

No, the grill plate is only designed to be used for cooking on and should always be removed when using it as a fire pit. The intense heat of a fire may cause the grill to warp or bend out of shape.

Are they hard to assemble?

The BBQ Pits can be assembled in a matter of minutes. Screw the legs on with the supplied spanner, put the handle on the grill, and attach the drip pan. Very easy.

Will the box fit in my car?

The 900mm pit will fit into most sedans, but you will need a big four wheel drive or Ute for the 1200mm pit to fit.

Does the spit rotisserie motor come with the spit option?

NO, the rotisserie motor and assembly is not part of the option. The option consists of an additional sleeve that needs to be welded on and the supply of 2 steel poles which slide into the sleeves and hold the spit motor.  The spit kits can be purchased from Bunnings for about $37 alternatively you can use an existing one you may already have.

What fuel do I use to cook with?

We recommend using heat beads or charcoal when cooking food as these seem to be the best for retaining heat for a sustained period of time. We suggest you line the bottom of the BBQ pit with the heat beads or charcoal first, then place your kindling timber over the top then light the timber. Burn the fire for a good 45minutes and once the timber has burnt out, the bottom layer of beads will be nice and hot, ready for cooking.

Alternatively a hair dryer or heat gun and a much faster way to get the heat into the charcoal quicker, but not as enjoyable!

Will I find another fire pit similar to yours?

Absolutely not, all of our fire pits are Unique in their own right and have been specifically designed and hand made for us only, so you will be sure to have a truly unique item that all your friends will be envious of.

CAST IRON FAQ 

Have you got a gas version with the display fire bowls? 

At this current time there is not a burner certified to Australian standards. However, we are currently in the process of getting a gas burner certified. It’s a long process and you will be the first to know when it's complied.

Can you cook on them?

Yes you can, Grills can be purchased separately for a cost depending on if you choose a Metal one or Stainless Steel

Will my fire pit rust?

No, it will not rust, as all the bowls have been made from CAST IRON which will only oxidize unlike steel that will corrode and rust out over time, much like the cheaper fire pits available on the market today

How do clean my BBQ Fire Pit?

The fire pits are all independent from the base, so on it's own they roughly weigh about 30kg, so you can either tip the pit over or scoop out the ash the next day using a shovel, but basically all the fire bowls are maintenance FREE

Do they have a hole in the bottom? 

Yes all the bowls have a small 12mm hole in the base to allow water to drain away and not collect when the pit is not in use

How do I put the fire when I am finished with it?

 The best thing to do is simply let the fire burn out and the next day when it has cooled, then scoop the ashes out it. Do Not throw cold water over the fire pit when it is hot or even warm as it may cause it to crack. Being cast iron the extreme difference in temperature will affect the structural integrity of the pit

Why is my fire pit grey in colour? 

All fire pits are initially grey in colour because it is raw cast iron and hasn’t had a chance to oxidise yet. It will naturally start to oxidise over time however this will take a few months. If you wish to fast track this process and have it looking rustic sooner, then please email or call me and I can advise the best method of achieving that rustic old charm look

How do I protect the top plate of the Teppanyaki Fire Pit from Rust?

Before the Teppanyaki is sent out, the top plate gets acid washed using Hychloric Acid which strips away all the oil and grease on the plate to reveal the natural clean steel plate. It reaches its destination it starts to rust slightly, however to clean this surface rust off to bring it back to a nice clean surface for cooking on, we suggest giving it another acid wash and immediately after it has been clean, run lots of olive oil into it which will seal it and protect it from the elements.

Warranties

We will do everything possible to make you a happy customer ...

• Unique Fire Pits is committed to honouring its obligations under law and providing you with an appropriate remedy
• Our goods come with guarantees that cannot be excluded under the Australian Consumer Law
• You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage

Damages :

• Please inspect the packaging of your item(s) when they arrive, if you notice any damage, please contact us within 5 days of receiving the item.
• If your item(s) do arrived damaged, please send photos to sales@houseofcypress.com.au and we will process an insurance claim on your behalf. We will send you out a new fire pit to replace the damaged one within a few days of letting us know

Shipping Policy

Order Confirmation

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will start our fulfilment process.

Standard Shipping times

All standard orders are processed and shipped within 1-2 business days. Transit times vary from 5-7 business days.

Bellicon Shipping times

Delays on shipping are due to custom configurations and demand on specific components.

We are unable to provide specific configuration availability, though if something is out of stock or out of the aforementioned time frame, we will contact you via email.

Shipping times vary between 2 - 5 weeks. You will receive tracking for your order approximately 1 week before delivery.

Please also note that PO Box and parcel locker addresses are generally not suitable due to package size.

Sauna Shipping times

Saunas and Steam baths have a lead time of approximately 8 -12 weeks.

If you would like more information, please send us an email at sales@houseofcypress.com.au with your delivery address and the specific product you are after, and we will come back to you.

Order Shipment

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@houseofcypress.com.au

Shipping Options

Free shipping to your door applies on most products on the website, but not all. All Bellicon products have free shipping in Australia. Please note that some address locations are subject to extra shipping charges. If the delivery address you have provided is subject to this extra charge, we will be in contact with you before we process your order to give you the option to pay for the extra shipping or cancel your order. If you have any questions about shipping, please contact us at sales@houseofcypress.com.au

Receiving your Delivery

You will be required to sign to take delivery of your package when it arrives.

If you are not available at the time of delivery, your package will be taken to the local depot and scheduled for re-delivery at a more suitable time. At the time of scheduling a re-delivery, you may request for your package to be left in a safe place. 

You will receive all shipping updates via email.

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